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Whether you’d like to explore Refinance My Mortgage options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Refinance My Mortgage experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Finance News

New July Rate Tables Give Refinancers More to Check Than Cashbacks
New July Rate Tables Give Refinancers More to Check Than Cashbacks
14 Jul 2026: Paige Estritori
Fresh July home loan data has added another layer to the refinancing conversation for Australian mortgage holders. While cashback offers have attracted plenty of attention this month, the more important development may be the ongoing spread between competitive new-business rates and what many established borrowers are still paying on older loans. - read more
July Refinance Cashback Offers Put Switching Back in Focus
July Refinance Cashback Offers Put Switching Back in Focus
05 Jul 2026: Paige Estritori
Australian homeowners weighing up whether to switch lenders have a fresh reason to revisit the market, with July 2026 refinance offers showing a mix of cashbacks, fee incentives and rewards points aimed at borrowers willing to move their mortgage. The renewed competition is timely, particularly after months of pressure from higher repayments and a cash rate that remains well above the levels many borrowers became used to during the low-rate period. - read more
RBA Holds Rates, But Homeowners Should Stay Ready
RBA Holds Rates, But Homeowners Should Stay Ready
21 Jun 2026: Paige Estritori
Australian mortgage holders received a brief reprieve on 16 June 2026, when the Reserve Bank of Australia left the cash rate unchanged at 4.35%. After three consecutive increases earlier this year, the pause means many variable-rate borrowers will not face an automatic repayment jump from this particular meeting. However, the message from the central bank was cautious rather than celebratory: inflation remains above target, and further tightening has not been ruled out. - read more
Macquarie Bank Updates Investor Loan Policies in Response to Negative Gearing Reforms
Macquarie Bank Updates Investor Loan Policies in Response to Negative Gearing Reforms
14 Jun 2026: Paige Estritori
In response to recent federal budget reforms restricting negative gearing to new property constructions, Macquarie Bank has revised its investor loan assessment policies. Effective 18 May 2026, the bank will exclude negative gearing benefits from serviceability calculations for investment properties purchased after 12 May 2026, unless they are new builds contributing to housing supply. - read more
Home Loan Articles

How to Prepare for a Smooth Refinance Experience
How to Prepare for a Smooth Refinance Experience
Mortgage refinancing refers to the process of replacing your existing home loan with a new one, typically under different terms. Essentially, you're paying off your old mortgage with a new loan. This can be an extremely useful financial maneuver, allowing homeowners to benefit from better interest rates or change their loan type to suit their current needs. - read more
Is It Time to Refinance? Signs That You Should Consider Mortgage Options
Is It Time to Refinance? Signs That You Should Consider Mortgage Options
Mortgage refinancing involves replacing your existing home loan with a new one, usually to take advantage of better interest rates or terms. By switching lenders or renegotiating with your current lender, refinancing can lead to lower monthly payments, reduced loan terms, or access to equity for other expenses. - read more
Choosing the Right Lender: Maximising Your Benefits in Mortgage Refinancing
Choosing the Right Lender: Maximising Your Benefits in Mortgage Refinancing
Mortgage refinancing involves replacing your current home loan with a new one, often to benefit from better terms. This financial maneuver is commonly pursued to seize lower interest rates, reduce monthly payments, or alter the loan term. It can also provide cash by tapping into the equity you've built up in your home. - read more
The Hidden Perks of Refinancing: More Than Just Lower Interest Rates
The Hidden Perks of Refinancing: More Than Just Lower Interest Rates
In the realm of homeownership, mortgage refinancing stands out as a valuable tool for financial management. At its core, refinancing refers to the process of revising and replacing the terms of your existing mortgage agreement. Homeowners choose this path for various reasons, such as accessing a better interest rate, altering the loan term, or tapping into home equity. - read more

Knowledgebase
Bridging Finance:
A short-term loan that covers a financial shortfall during time between the purchase of a new property and the sale of an old property.