We also value your feedback and suggestions — they help us continually improve the Refinance My Mortgage experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
In response to recent federal budget reforms restricting negative gearing to new property constructions, Macquarie Bank has revised its investor loan assessment policies. Effective 18 May 2026, the bank will exclude negative gearing benefits from serviceability calculations for investment properties purchased after 12 May 2026, unless they are new builds contributing to housing supply. - read more
Recent data indicates a significant slowdown in new mortgage applications across Australia, coinciding with the Reserve Bank of Australia's (RBA) series of interest rate hikes. The latest increase on 5 May 2026 brought the cash rate to 4.35%, marking the third consecutive rise this year. - read more
In the wake of the Reserve Bank of Australia's (RBA) recent cash rate increase to 4.35%, a notable trend has emerged among Australian lenders. While many major banks have promptly passed on the rate hike to their customers, over two dozen lenders have yet to adjust their mortgage rates. This development presents a unique opportunity for borrowers seeking more favorable loan terms. - read more
The Reserve Bank of Australia's (RBA) recent decision to raise the cash rate to 4.35% is anticipated to have a cooling effect on new mortgage demand across the country. This trend reflects the broader impact of rising interest rates on borrower behavior and the housing market. - read more
In the realm of homeownership, mortgage refinancing stands out as a valuable tool for financial management. At its core, refinancing refers to the process of revising and replacing the terms of your existing mortgage agreement. Homeowners choose this path for various reasons, such as accessing a better interest rate, altering the loan term, or tapping into home equity. - read more
Mortgage refinancing involves replacing your existing home loan with a new one, usually to take advantage of better interest rates or terms. By switching lenders or renegotiating with your current lender, refinancing can lead to lower monthly payments, reduced loan terms, or access to equity for other expenses. - read more
Mortgage refinancing refers to the process of replacing your existing home loan with a new one, typically under different terms. Essentially, you're paying off your old mortgage with a new loan. This can be an extremely useful financial maneuver, allowing homeowners to benefit from better interest rates or change their loan type to suit their current needs. - read more
Mortgage refinancing involves replacing your current home loan with a new one, often to benefit from better terms. This financial maneuver is commonly pursued to seize lower interest rates, reduce monthly payments, or alter the loan term. It can also provide cash by tapping into the equity you've built up in your home. - read more
Knowledgebase
Deed in Lieu of Foreclosure: A deed instrument in which a borrower conveys all interest in a property to the lender to satisfy a loan that is in default and avoid foreclosure.
