This is the privacy policy statement for Refinance My Mortgage and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
When you contact Refinance My Mortgage, we may collect the contact details and other information you provide so that we can respond to your message, privacy request or complaint.
Refinance My Mortgage is an Information / Tools / Resources website operated by Clark Family Pty Ltd. We do not accept finance or insurance applications, quote requests or borrowing requirements for referral, or match visitors with brokers, lenders or insurers.
If you choose to subscribe to MoneyTips, information you provide through the subscription process is used to manage your informational newsletter subscription. A subscription is not a finance enquiry, quote request, eligibility assessment or referral request. Please read any privacy notices provided during the subscription process.
We may also use personal information where reasonably necessary to operate the website, respond to your message, meet our legal or regulatory obligations, investigate a complaint or maintain appropriate records.
If you do not provide information needed to respond to a request or manage a subscription, we may be unable to complete that request.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to respond to a message or complaint, comply with legal or regulatory obligations, or engage service providers that assist us in operating our website and managing informational subscriptions. We do not disclose information submitted through this Information website to brokers, lenders or insurers for referral.
We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.
Please note: If you follow an external link or advertisement, the third party's own privacy policy and terms apply to information you provide directly to them.
Cookies and Tracking Technologies
Refinance My Mortgage uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.
We use Google Analytics 4 for analytics and measurement, and Google Ads website tags and Microsoft Advertising UET for advertising measurement and conversion-related functionality. These services may use cookies, pixels or similar technologies to collect information about your device, browser, pages visited and interactions with our website.
Google Signals and Google Analytics user-provided data collection are disabled, as is personalised advertising through our verified Google Analytics-to-Google Ads links. Enhanced conversion tracking and Microsoft Clarity are disabled for our Microsoft Advertising UET tag, and no remarketing audiences or lists are based on that tag.
Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.
You can control or disable cookies through your browser settings. Our website does not currently send consent signals to Google Ads; website tag data is labelled by default as not having consent granted. This setting does not mean that all website tracking is disabled.
Security and Retention of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing informational subscriptions, responding to messages, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
Fresh housing finance reporting continues to show investor lending as one of the more resilient areas of the Australian mortgage market. For homeowners thinking about refinancing, that matters because lenders do not assess every borrower in the same way. Loan purpose, income stability, equity position and repayment buffer can all influence both approval prospects and the sharpness of the rate offered. - read more
Fresh lending indicators suggest Australian borrowers are still engaging with the mortgage market, even as higher repayments continue to shape household decisions. New housing finance activity has shown signs of resilience, with owner-occupiers, investors and refinancers all weighing up whether current loan settings still make sense in a market where lender pricing remains uneven. - read more
Fresh home loan rate reporting suggests competition for quality borrowers remains active, even while many existing mortgage holders continue to feel the weight of elevated repayments. The key issue is not simply whether rates are high or low. It is whether lenders are reserving their sharpest pricing for new customers, refinancers and borrowers with strong equity positions, rather than automatically passing similar value to long-term customers. - read more
Fresh property market reporting points to a more confident housing backdrop heading into spring, with buyer activity and listing conditions showing signs of improvement across parts of Australia. For homeowners considering a refinance, this is more than a real estate headline. After a period of earlier softness, firmer values can change the conversation with lenders. - read more
Mortgage refinancing involves replacing your existing home loan with a new one, usually to take advantage of better interest rates or terms. By switching lenders or renegotiating with your current lender, refinancing can lead to lower monthly payments, reduced loan terms, or access to equity for other expenses. - read more
Mortgage refinancing involves replacing your current home loan with a new one, often to benefit from better terms. This financial maneuver is commonly pursued to seize lower interest rates, reduce monthly payments, or alter the loan term. It can also provide cash by tapping into the equity you've built up in your home. - read more
Mortgage refinancing refers to the process of replacing your existing home loan with a new one, typically under different terms. Essentially, you're paying off your old mortgage with a new loan. This can be an extremely useful financial maneuver, allowing homeowners to benefit from better interest rates or change their loan type to suit their current needs. - read more
In the realm of homeownership, mortgage refinancing stands out as a valuable tool for financial management. At its core, refinancing refers to the process of revising and replacing the terms of your existing mortgage agreement. Homeowners choose this path for various reasons, such as accessing a better interest rate, altering the loan term, or tapping into home equity. - read more
Knowledgebase
Interest Rate Lock: An agreement between a borrower and a lender that allows the borrower to lock in the interest rate on a mortgage for a specified time period.
